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TERMS OF SERVICE — YARNWONDERLANDD

1. General Information

The online store Yarnwonderlandd, available at yarnwonderlandd.com, is operated by Kinga Wójcik, based in:
Wiszniów 22/1, 22-530 Mircze, Poland
Email: k.wojcik05@onet.pl

By using this website, you agree to these Terms of Service.

2. Scope of Activity

The store offers:

  • Digital products – crochet patterns, instructions, and downloadable PDF files,

  • Physical products – handmade plush toys and accessories.

3. Orders and Payments

  1. Orders can be placed 24/7 through the store website.

  2. All prices are listed in gross amounts (including VAT, if applicable).

  3. Payments are processed through secure payment methods provided by the Shopify platform.

4. Delivery

  1. Digital products are available for download immediately after payment is completed.

  2. Physical products are shipped to the address provided in the order within the timeframe specified in the product description.

  3. Shipping costs are displayed during the checkout process.

5. Returns and Complaints

  1. Digital products are non-refundable and non-exchangeable after purchase, as they are provided instantly in electronic form.

  2. Physical products can be returned within 14 days of receiving the order, provided they are unused and in their original packaging.

  3. The customer is responsible for covering return shipping costs, unless the item is damaged or incorrect.

  4. For detailed information, please refer to our Return Policy.

6. Copyright

All patterns, designs, photos, and content available on Yarnwonderlandd are protected by copyright law.
Copying, reselling, or distributing purchased digital files without the author’s consent is strictly prohibited.

7. Personal Data Protection

Customer data is processed in accordance with applicable EU data protection laws (GDPR) and as outlined in our Privacy Policy.

8. Liability

The store is not responsible for:

  • incorrect data provided by the customer,

  • delays caused by shipping carriers or external factors,

  • misuse of digital files contrary to their intended purpose.

9. Changes to the Terms

The store reserves the right to amend these Terms of Service at any time.
The current version is always available on the store’s website.

10. Contact

If you have any questions, please contact us:
Email: k.wojcik05@onet.pl
Address: Wiszniów 22/1, 22-530 Mircze, Poland